Support

Welcome to the Legull plugin support forums. Since you’ve landed on this page, it means you’ve got a question about our plugin or company, and we would love to help! A couple things to keep in mind:

  • Be specific. The more information you provide upfront when posting your thread, the easier it’ll be for our team to help you out. For bugs, provide specific step-by-step instructions of how you exposed them; for customizations/tweaks, be obvious about what exactly you are ultimately trying to achieve. Please also make sure to always provide a link to your site, an example screenshot and the name of your theme/conflicting plugins where appropriate.
  • Bugs vs customizations. Most legitimate bugs that are reported will be logged and fixed for the next release; if a workaround can be easily provided, we’ll share one in the interim. When it comes to customization, while we’re happy to help point users in the right direction towards accomplishing a desired customization, we won’t build your site for you.
  • Set your expectations. We generally require 24-48 hours (during the workweek) to hit new threads. The forums are not monitored on weekends. Please be patient when posting and know we’ll get to your issue as quickly as we possibly can.
  • Show respect. We reserve the right to refuse service to anyone. If you are rude or disrespectful to our support team or other customers, don’t be surprised when we insist on refunding you and booting you from the forums. We won’t tolerate disrespectful behavior – period.

If for any reason you find yourself having a hard time with the site, or want to reach us to discuss something else, ping us on Twitter or contact us.